Terms of Service

CertVault is operated by CertVault Pty Ltd ("we", "us", or "our"). CertVault is an online platform that allows workers ("Workers") to upload, store, and share professional certificates, licences, and compliance documents with employers and labour-hire agencies ("Employers").

These Terms of Service ("Terms") govern your access to and use of the CertVault website, web application, and related services (collectively, the "Platform"). These Terms are governed by the laws of New South Wales, Australia.

To use the Platform you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding contract.
• Not be prohibited from using the Platform under applicable law.

By creating an account you represent and warrant that you meet these requirements.

You must provide accurate, current, and complete information when registering and keep it up to date. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Promptly notifying us at legal@certvault.com.au if you suspect unauthorised access.

If you use the Platform as a Worker, you agree that:

• All documents, certificates, and information you upload are genuine, accurate, and not expired at the time of upload.
• You hold the right to share any document you upload and doing so does not infringe any third-party rights.
• You will promptly remove or update documents that expire, are revoked, or are otherwise no longer valid.
• You will not upload documents on behalf of another person without their explicit written consent.
• CertVault does not independently verify the authenticity of uploaded documents. You bear sole responsibility for the accuracy and validity of your documents.

Uploading fraudulent, forged, or misrepresented documents may constitute a criminal offence and will result in immediate account termination and referral to relevant authorities.

If you use the Platform as an Employer, you agree that:

• You will access Worker profiles and documents only for evaluating Workers for genuine employment or engagement opportunities.
• You will not download, copy, store, or distribute Worker documents beyond what is reasonably necessary for those evaluation purposes.
• You will handle all Worker personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
• You will not use Worker information for any discriminatory, unlawful, or harassing purpose.
• You are responsible for independently verifying the authenticity of any documents you rely upon when making employment decisions.

You must not use the Platform to:

• Upload, post, or transmit unlawful, fraudulent, defamatory, obscene, or otherwise objectionable content.
• Impersonate any person or entity.
• Scrape, harvest, or systematically collect data from the Platform without our prior written consent.
• Interfere with or disrupt the Platform or its infrastructure, including introducing malicious code.
• Attempt to gain unauthorised access to any part of the Platform or any other user's account.
• Violate any applicable Australian or international law.

All intellectual property rights in the Platform — including software, design, trademarks, and content created by us — remain owned by CertVault Pty Ltd or our licensors.

You retain ownership of all documents and content you upload ("Your Content"). By uploading Your Content, you grant us a limited, non-exclusive, royalty-free licence to store, display, and transmit Your Content solely as necessary to provide the Platform to you and other authorised users.

We will take reasonable steps to maintain the availability and integrity of uploaded documents. However:

• We do not guarantee continuous, uninterrupted access to the Platform.
• We recommend you maintain your own copies of any documents you upload.
• We reserve the right to remove documents that violate these Terms or applicable law.

Documents that are flagged as potentially harmful by our security scanning system may be removed immediately without notice to protect platform integrity.

CertVault is a document storage and sharing platform. We do not:

• Verify the authenticity, accuracy, or currency of any certificate, licence, or document uploaded by a Worker.
• Guarantee that a Worker holds the qualifications, licences, or experience represented on their profile.
• Provide professional verification, accreditation, or compliance services.

Our security scanning checks documents for malware and threats only — it does not verify document authenticity. Employers must conduct their own due diligence when making employment decisions.

To the fullest extent permitted by law (including the Australian Consumer Law):

• Our liability to you for any loss or damage is limited to the greater of AUD $100 or the amount you paid us in the 12 months preceding the relevant claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive loss, including loss of revenue, data, goodwill, or business opportunity.
• We are not liable for any content uploaded by users, or any reliance placed on such content.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right under the Australian Consumer Law that cannot lawfully be excluded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and receive a refund for the unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage.

You may close your account at any time by contacting us at legal@certvault.com.au. We may suspend or terminate your account immediately, without notice, if:

• You materially breach these Terms.
• We are required to do so by law or court order.
• We reasonably believe your account poses a security or legal risk.

We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising under these Terms.

If you have any questions about these Terms, please contact:

CertVault Pty Ltd
Email: legal@certvault.com.au